At many companies the first interview now happens online: a video call on Zoom, Microsoft Teams or Google Meet, or a recorded video interview where you answer questions that appear on screen with no interviewer. Succeeding takes slightly different preparation from an in-person interview.
Before the interview: technical setup
- Test the app in advance: install it and try joining the day before, not a minute before.
- Internet: sit close to the router and close apps that use bandwidth. Keep mobile data ready as a backup.
- Audio: a headset with a microphone beats the device speakers, especially for customer service interviews where your voice is assessed.
- Battery: charge your device fully or keep it plugged in.
Space and image
- Light in front of you, not behind: face a window or lamp, not with your back to the light.
- Camera at eye level: raise your device on books or a stand so you don't look down.
- A quiet, tidy background: a plain wall beats a busy room, and tell your household about the interview time.
- Full work attire: even if the camera only shows your upper half, you'll feel more confident.
During the interview
- Look at the camera when you speak: not at your own image; that way the interviewer feels you are looking at them.
- Speak a little slower than usual and smile; tone travels through the screen more than body language does.
- If the connection drops: don't panic. Rejoin quickly, apologise in one sentence and continue where you stopped.
Recorded video interviews
- Read the instructions carefully: how many seconds do you get to think? Can you re-record? Practise common questions with a timer before you start, and open each answer with a clear sentence that sums up your point.
After the interview
- Send a short thank-you email within 24 hours if you have the interviewer's address. See thank-you email templates.
- Note the questions you were asked and how to improve your answers next time.
Practise a real online interview
In the Live Customer Service Course from zTraining Club, the assessment includes a practical test that simulates an online interview, so you experience the whole situation before the real day, alongside call and CV training.
FAQ
How do I prepare for an online job interview?
Test the app, internet and audio in advance, choose a quiet space with light in front of you and the camera at eye level, dress for work and practise the expected questions.
Where should I look during a video interview?
Look at the camera when you speak, not at your own image or the interviewer's image on screen.
What do I do if the internet drops during the interview?
Stay calm, reconnect quickly, apologise briefly and continue your answer. Keeping mobile data ready as a backup is a good idea.